FAQ page

Frequently Asked Questions (FAQ)

1. What is Daft Panda?

Daft Panda is a family run Asian embroidery store with locations in London and New York. We bring together tradition, creativity and a playful spirit to offer beautifully crafted designs inspired by Asian heritage and modern style.

2. Where are your products sourced from?

Our products are sourced from trusted suppliers and artisans across Asia, focusing on quality, craftsmanship and cuteness. We ensure each item meets our high standards before it reaches you.

3. How can I place an order?

Ordering is easy! Browse our website, add your favourite items to your cart and proceed to checkout. We accept multiple payment methods, including credit cards and PayPal.

4. Do you ship internationally?

Yes, we ship worldwide for most items! However our fishing cats and socks are only shipped to the UK. Shipping costs and delivery times vary depending on your location.

5. How long will it take for my order to arrive?

Delivery times vary by region:

UK: 3-10 business days

Europe & North America: 10-20 business days

Rest of the World: 15-25 business days Please note these are estimates and may vary due to customs or unforeseen delays.

6. What is your return policy?

Under the Consumer Contracts Regulations 2013, customers have a 14-day right to cancel from the date they receive goods.

This right applies even if the item is not faulty or damaged, unless it falls into an exemption (e.g. custom-made goods).

7. How do I track my order?

Once your order is shipped, we’ll email you a tracking number. Use this number on our tracking page to monitor your package’s journey.

8. Can I cancel or modify my order?

If your order hasn’t been shipped yet, contact us immediately at askdaftpanda@gmail.com and we’ll do our best to accommodate your request.

9. Do you offer discounts or promotions?

Yes! Follow us on social media to stay updated on exclusive deals, promotions and new arrivals.

10. How can I contact customer support?

For any inquiries email us at askdaftpanda@gmail.com

11. Do you offer wholesale or bulk orders?

Yes, we do! If you’re interested in purchasing in bulk please email us at askdaftpanda@gmail.com for more information.

12. Are your products eco-friendly?

We strive to be environmentally conscious by selecting sustainable materials and packaging whenever possible. Check product descriptions for specific eco-friendly details.

13. Do you have a rewards program?

We don’t currently have a rewards program. Stay tuned for future updates!

14. Can I suggest products or designs?

Absolutely! We love hearing from our community. Drop us a message at askdaftpanda@gmail.com with your suggestions or inspirations.

15. What currencies do you accept?

Our website supports multiple currencies. You can select your preferred currency from the dropdown menu on our homepage. Payments are processed securely in your chosen currency.